Background
Founder & Chief Product Officer
222Labs 2025
Design & Research Practice Lead
Skylight 2018 – 2023
Senior UX Researcher
18F 2014 – 2018
Senior UX Designer, Front End Developer, Video Producer
Consumer Financial Protection Bureau 2010 – 2014
B.A. Technocultural Studies
University of California, Davis
Selected projects
SimpleReport.gov
Centers for Disease Control 2020 – 2023
Helped the CDC rapidly scale COVID-19 reporting infrastructure to thousands of non-traditional testing sites nationwide, from schools to senior homes. Co-led design and research for SimpleReport, enabling fast, compliant test result submissions to public health agencies. The system became a key data pipeline in the federal pandemic response, serving millions of tests across the United States.
Role: Design & Research lead
Telehealth.HHS.gov
Dept. of Health & Human Services 2020
Directed user research under emergency timelines as part of the federal government’s initial COVID-19 response, launching Telehealth.HHS.gov in three weeks. Delivered actionable insights that shaped guidance for both patients and providers adopting telehealth at scale. The site became the federal government’s primary resource for telehealth access and best practices during the pandemic.
Role: Research lead
Additional projects
Restoration: The Fall of the I-Hotel
Manilatown Heritage Foundation 2023
Curtis Choy's 1983 documentary, "The Fall of the I-Hotel", was the source of my political awakening, which would eventually. lead me to a career at the intersection between politics, government, and technology. As an executive producer of this restoration, I was responsible for identifying a restoration house, working with the restoration house on logistics, and submitting the films to film festivals. The film toured around the country, and we are now looking to secure home distribution.
Role: Executive Producer
FOIA.gov
Department of Justice 2017
Led user research for the FOIA.gov, the federal government’s central hub for Freedom of Information Act requests. Improved accessibility and transparency by making it easier for the public to find the right agency, understand the request process, and track submissions. The redesign modernized how the government communicates with the public about information access under FOIA.
Role: Research lead
MyUSCIS
U.S. Citizenship & Immigration Services 2016
Worked with USCIS to create the first online naturalization application for U.S. citizenship. Conducted ethnographic and usability research with immigrants to design an accessible, plain-language experience — reducing errors, confusion, and dropout rates for applicants navigating a complex immigration process.
Role: Researcher